Please read this section carefully. By making a reservation and/or staying at Mountain Splash, you are agreeing to these policies, as well as to information and instructions listed on the “During Your Stay” page. Your booking legally binds you to acceptance and adherence of the policies listed below.
Reservations: You may generally book reservations up to a year in advance. See Rates & Specials page for rate and minimum stays. The primary renter is the person whose name is on the registration form. This person must be at least 25 years old at the time of booking and must stay at Mountain Splash as one of the guests during the entire rental period. You cannot change dates within 14 days of arrival. You may add nights to your stay, as long as the cabin is available.
Payment of any fees: We accept Visa, MasterCard, Discover, or American Express credit cards. A debit card may be used if it has the Visa or MasterCard logo on it. Sorry, we cannot accept checks. Policies and rental price are set at time of booking. No refunds or adjustments will be made for rate changes that take place after your reservation is made. Payments made after 5:00 pm Eastern Time will not be received and credited until the next business day.
When paying by credit card and making your reservation more than 30 days in advance of your arrival, you pay a 30% deposit to reserve your dates. The balance is due 30 days before your arrival date. When paying by credit card and making your reservation 30 days or less in advance of your arrival, the entire balance is due at the time of booking. See booking/cancellation section on the Rates & Specials page.
Additional Charges: We will maintain access to your credit/debit card for a minimum of 30 days after your stay and you agree to keep it active during this time. We will charge your card to cover the following:
• Late departure (unless approved prior to arrival) – a minimum of one night’s rental and tax.
• Loss of keys – $75.00 minimum (whatever it costs for us to change all affected locks).
• Extra people – Mountain Splash has beds for 8 people. If we find out you have more people staying at Mountain Splash than are listed on your rental agreement without permission, we will charge you $100.00 per person for those extra people.
• Excessive cleaning – normal cleaning takes up to three hours. If the cabin requires excessive cleaning because of the condition in which you left it, we will bill you at the rate of $50.00 per hour.
• Damages can vary widely and will be billed at our cost. These can include theft of our property or the cost of broken items (other than normal wear and tear). A significant “breakage” item is the hot tub cover, which costs $400.00 to replace. There are instructions in the cabin to prevent this damage. Use of a foreign substance (such as bubble-bath) in the hot tub or the swimming pool requires significant extra cleaning time and/or repairs, and can cost you $500.00 or more.
• Internet use – if we receive a notice of copyright infringement, illegal downloads or other prohibited Internet activity you make during your stay at Mountain Splash, there will be an automatic $250 administrative charge. This is in addition to any fines or charges that may result from those illegal actions, which could result in large fines (up to $250,000) and jail time (up to five years per occurrence).
• See our Smoking and Pet Policies below for other charges.
We will provide details of any charges made against your credit card.
Cancellation: Only the primary renter (see above) may notify us (in writing) of a request to cancel. No cancellations 30 days or less prior to stay. We highly recommend but do not require the purchase of travel insurance to protect you in the event of unforeseen circumstances. Sorry, but we do not offer refunds for no shows, second cancellations, bad weather, late arrival or early departure, or any other situations. If you are concerned about the possibility of cancellation, we encourage you to purchase trip cancellation/interruption insurance, which is available from a variety of sources, including our reservation site. If you ‘Opt-Out’ of buying insurance, you are responsible for the full cost of your rental, even if you are prohibited from reaching Mountain Splash because of weather or other conditions, or if you change your plans.
Cancellations greater than 30 days prior to stay: If we rebook your dates, we will refund your deposit less a $100 administration fee. If we do not rebook your dates the 30% deposit is non-refundable. Partial rebookings will be pro-rated accordingly.
Travel Insurance provided by TRAVEL GUARD:
Every year, snowstorms, hurricanes and other unexpected weather events cause travelers to delay, interrupt or even cancel their trips completely. A travel insurance plan can help cover your vacation investment. Specific coverage questions should be directed to Travel Guard (1-877-249-5376 or www.travelguard.com/astp). Please refer to product number 008573/008574 P1 & account # 97908.
Coverage is offered by Travel Guard Group, Inc., and limitations will apply. Please visit www.travelguard.com/disclaimer for full disclaimer.
Communication: When making your reservation, you must provide us with an accurate mailing address, phone number and e-mail address. You agree that we may use any of these means to contact you with information about your reservation, as well as future information regarding requests for comments and guest surveys, and general information about Mountain Splash.
If you do not wish to receive communication from us after your stay, you must notify us in writing at Kim@SmokiesRentDirect.com before you leave the cabin on your departure date. By adding a comment to the guest book in the cabin, you give us permission to use your comment in any way we see fit, including testimonials on our website, as long as we do not use your last name or home city (we may use your first name and home state).
Weather: Weather changes quickly in the mountains. We encourage you to check our local weather a few days before your planned travel. For road conditions, call 1-877-244-0065 from outside Tennessee, or 511 within Tennessee. In winter, though we have many beautiful days, there is always the possibility of snow and ice. We suggest you come prepared with extra food and a bag of ice melt. During periods of snow and ice, we reserve the right to cancel your reservation.
Directions, Construction & Traffic: Prior to your arrival, we will send complete directions to Mountain Splash, along with a link to the Directions section on our website for maps and more information. The Pigeon Forge area is growing rapidly and you should plan for possible traffic delays, especially during peak seasons.
Arrival: Please plan to arrive at our cabin no earlier than 4:00 pm. This ensures enough time for us to make sure the cabin is cleaned after any previous rental and all ready for you. If you arrive early, please enjoy the many attractions, dining and shopping opportunities that Pigeon Forge has to offer. We will send you complete directions and entrance code by e-mail prior to your arrival.
Smoking: We do not permit the use of any type of smoking material (including e-cigs) in our cabin. If you must smoke, please use only the paved areas outside the cabin. Do not smoke on the decks. Please do not leave cigarette butts on the ground outside our cabin. If we discover that you have used smoking materials inside our cabin, there will be an automatic $500 charge to your credit card, in addition to any extra cleaning fees.
Pet Policy: Due to family and guest allergies, we cannot allow any pets in our cabin. If we discover that you have brought a pet into our cabin, there will be an automatic $500 charge to your credit card, in addition to extra cleaning and sanitizing fees.
Departure: While we hate to see you go, we must insist on a 10:00 am check-out time. This allows proper cleaning time for the next guests. Please follow the departure procedures e-mailed to you prior to your arrival. We may charge a minimum fee of one night’s rental for departures after 11:00 am (unless you have arranged for late check-out prior to your arrival). We can’t make refunds for early departures.
Lost & Found, Personal Property: We are not responsible for personal property left behind, stolen or damaged during your stay. Never leave valuables unattended. Be sure to lock the cabin whenever you leave. If you find you have left something behind, send an e-mail to Kim@SmokiesRentDirect.com and we will try to locate the missing item. If we locate the item, we will return it to you COD. Items unclaimed more than 14 days will be disposed of or given to charity.
The Really Fine Print: Prices, amenities, specials, seasons, minimums and everything we’ve said above are all subject to change without notice, especially prior to rental confirmation. We reserve the right to change or cancel your reservation if Mountain Splash becomes unavailable. If there is a price change, we will honor the price of your confirmed bookings. We hope you have a wonderful and safe vacation, but by renting our cabin you agree to all of the above conditions, as well as those listed in “During Your Stay“. By renting and/or staying in our cabin, you acknowledge that there are potential dangers that can be life-threatening in and around our cabin. You agree that you will not hold us responsible for anything that happens to you, any members of your party, or to any of you and your party’s personal property during your stay.
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